Man and Van Pimlico Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Pimlico provides man and van, removal, and related services. By making a booking, you agree that these Terms and Conditions form the entire agreement between you and Man and Van Pimlico in relation to the services supplied.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Customer means the person, firm, or organisation that requests or accepts a quotation or booking for services.

Services means any man and van, removal, packing, loading, unloading, transportation, or related services provided by Man and Van Pimlico.

Goods means the items, belongings, furniture, and other property in respect of which the services are provided.

Agreement means the contract between the customer and Man and Van Pimlico, as set out in these Terms and Conditions and confirmed booking details.

2. Scope of Services

Man and Van Pimlico provides man and van and removal services for domestic and commercial customers. Services may include loading, transportation, unloading, and where agreed, packing or unpacking of goods. The precise scope of the service will be set out in the quotation or booking confirmation.

The customer is responsible for ensuring that the description of the required services is accurate, including addresses, access details, volume of goods, and any special handling requirements. Any services not expressly agreed in advance may be refused or may incur additional charges.

3. Booking Process

3.1 Requests for quotations

The customer may request a quotation by providing details of the proposed move or transport, including date, time, addresses, approximate volume or inventory of goods, and any special conditions such as limited access, parking restrictions, or high-value items.

All quotations are based on the information supplied at the time of enquiry. Man and Van Pimlico reserves the right to amend or withdraw a quotation if the information provided is inaccurate or incomplete.

3.2 Making a booking

A booking is made when the customer confirms acceptance of the quotation and the booking is acknowledged by Man and Van Pimlico. Confirmation may be provided in writing or via an agreed electronic method.

Man and Van Pimlico reserves the right to decline or cancel any booking at its discretion, provided that any sums already paid for services not yet provided will be refunded, subject to the cancellation provisions below.

3.3 Booking details

The customer must ensure that all booking details are correct, including contact information, dates, times, addresses, floor levels, access restrictions, and any specific service requirements. Any subsequent change to the booking may affect pricing and availability. Man and Van Pimlico will inform the customer of any changes in charges before proceeding.

4. Pricing and Payments

4.1 Pricing basis

Prices may be calculated based on time, distance, number of operatives, size of vehicle, or a fixed fee for a specified job. Any estimate or quotation is given on the assumption that:

The move can be completed in one continuous operation during normal working hours.

Access to the collection and delivery locations is reasonable, safe, and not obstructed.

There are no delays outside the control of Man and Van Pimlico, such as waiting for keys, traffic incidents, or restrictions on loading or unloading.

4.2 Additional charges

Additional charges may apply in the following circumstances:

Delays caused by the customer or third parties, including waiting time beyond the agreed loading or unloading period.

Extra goods or services not included in the original quotation.

Poor or restricted access requiring extra time, equipment, or labour.

Parking fees, fines, or penalties incurred while following the customer’s instructions.

Heavy, bulky, or specialist items requiring additional equipment or personnel.

4.3 Payment terms

Unless otherwise agreed in writing, payment for services is due on or before the day of service. Man and Van Pimlico may require a deposit to secure a booking, with the balance payable on completion of the service.

Accepted payment methods and any applicable surcharges will be notified to the customer at the time of booking. The customer agrees to pay all sums due without set-off or deduction.

4.4 Late or non-payment

If payment is not made when due, Man and Van Pimlico may withhold, delay, or suspend services and may retain possession of goods until payment is received in full. Man and Van Pimlico may charge interest on overdue amounts at a reasonable commercial rate, as well as any costs incurred in recovering payment.

5. Cancellations and Changes

5.1 Customer cancellations

If the customer wishes to cancel or reschedule a booking, notice must be given as soon as reasonably practicable. The following charges may apply:

Cancellation with more than 48 hours notice before the agreed start time may incur no cancellation fee or a reduced fee, as advised at booking.

Cancellation with less than 48 hours but more than 24 hours notice may incur a partial charge or loss of deposit.

Cancellation with less than 24 hours notice, or failure to be present at the agreed time and location, may result in the full quoted amount being payable.

5.2 Changes to bookings

Any change to the date, time, address, or scope of services is subject to availability and may require a revised quotation. Man and Van Pimlico will inform the customer of any change in price or feasibility before confirming the amendment.

5.3 Company cancellations

In the unlikely event that Man and Van Pimlico must cancel or significantly alter a booking, the customer will be informed as soon as reasonably possible. The liability of Man and Van Pimlico will be limited to offering an alternative time or providing a refund of any amounts already paid for services not provided.

6. Customer Responsibilities

The customer is responsible for:

Ensuring that goods are suitably packed and protected, unless packing is specifically included in the services.

Securing or removing any fixtures, fittings, or appliances that require specialist handling.

Ensuring that access is clear and safe at both collection and delivery addresses.

Obtaining and paying for any permits or authorisations required for parking, loading, or unloading.

Supervising the loading and unloading of goods where necessary and checking that no items are left behind.

Declaring in advance any high-value, fragile, or unusual items requiring special attention.

Man and Van Pimlico reserves the right to refuse to transport any item which may be unsafe, illegal, or prohibited, or which has not been disclosed as required.

7. Restrictions on Goods

The following items are not accepted for transport unless expressly agreed in writing and appropriately packaged and declared:

Hazardous, flammable, or explosive materials.

Illegal goods or contraband.

Perishable items requiring temperature control.

Cash, securities, or high-value jewellery.

Livestock, pets, or other animals.

If such items are transported without prior agreement, Man and Van Pimlico accepts no liability for loss, damage, or consequences arising from their carriage, and the customer will be responsible for any resulting damage, loss, or regulatory action.

8. Waste and Disposal Regulations

Man and Van Pimlico provides removal and transportation services and is not a general waste carrier, unless expressly confirmed for specific items. The customer must not present general household waste, construction waste, or prohibited materials for collection unless this has been agreed in advance and complies with applicable waste regulations.

Any disposal service must be pre-arranged and may be subject to additional charges based on the type, weight, and nature of the items. Man and Van Pimlico will only dispose of items at authorised facilities and in accordance with relevant regulations.

The customer remains responsible for ensuring that items presented for disposal are lawful to dispose of and do not include hazardous or controlled waste unless previously declared and agreed. Man and Van Pimlico reserves the right to refuse any items that appear to breach these requirements.

9. Liability and Limitations

9.1 General liability

Man and Van Pimlico will exercise reasonable care and skill in providing services. Liability for loss of or damage to goods will be considered in light of the condition of the items, the packing and protection provided, and the circumstances of the move.

9.2 Exclusions of liability

Man and Van Pimlico will not be liable for:

Loss or damage arising from the natural deterioration, wear and tear, or pre-existing defects in goods.

Damage to goods that were not adequately packed or protected by the customer where packing was not included in the service.

Loss or damage resulting from inaccurate or incomplete information supplied by the customer.

Losses due to delay, missed appointments, or cancelled moves caused by circumstances beyond reasonable control, including severe weather, traffic incidents, accidents, or public transport and road closures.

Consequential or indirect losses, including loss of profit, income, business, or opportunity.

9.3 Limits of liability

Unless otherwise agreed in writing, the total liability of Man and Van Pimlico for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable sum having regard to the value of the goods and the price paid for the services. Higher levels of liability may sometimes be agreed in advance, subject to additional charges and disclosure of the value of items.

9.4 Claims

The customer must notify Man and Van Pimlico of any visible loss or damage to goods as soon as reasonably practicable, ideally at the time of delivery or within a short period thereafter. Any claim should include a description of the damage, the approximate value of the item, and supporting evidence where available.

Failure to report issues within a reasonable time may affect the ability of Man and Van Pimlico to investigate and, where appropriate, offer redress.

10. Access, Parking and Delays

The customer is responsible for ensuring suitable access for the vehicle and operatives at both collection and delivery locations. This includes arranging parking permissions and ensuring that entrances, stairways, lifts, and corridors are clear and safe.

If access is restricted, unsafe, or significantly different from what was described at the time of booking, Man and Van Pimlico may, at its discretion:

Charge additional fees for extra time, equipment, or labour.

Refuse to complete all or part of the service if it is unsafe or impractical.

Man and Van Pimlico will make reasonable efforts to arrive at the agreed time, but times are estimates and may be affected by traffic, weather, or other factors beyond reasonable control. The company will not be liable for delays that do not arise from its own negligence.

11. Insurance

Man and Van Pimlico maintains appropriate insurance cover for its operations. Details of cover, including any applicable limits and exclusions, are available on request. The customer is responsible for arranging any additional insurance if the value of goods or the nature of the move requires a higher level of protection.

12. Complaints

If the customer is dissatisfied with any aspect of the service, they should raise the issue as soon as possible so that Man and Van Pimlico has an opportunity to resolve it. Complaints should set out the nature of the issue, the date of service, and any relevant supporting information. Man and Van Pimlico will review complaints in good faith and aim to respond within a reasonable period.

13. Data Protection

Man and Van Pimlico will collect and process personal information necessary to manage bookings, deliver services, handle payments, and comply with legal obligations. Personal data will be handled in accordance with applicable data protection laws and used only for legitimate business purposes.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services, provided that Man and Van Pimlico retains the right to bring proceedings in any other court of competent jurisdiction where appropriate.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Man and Van Pimlico may update or amend these Terms and Conditions from time to time. The version in force at the time of the customer’s booking will apply to that booking. It is the customer’s responsibility to review the most recent Terms and Conditions before making a booking.

No failure or delay by Man and Van Pimlico in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy. No person who is not a party to the agreement shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of these Terms and Conditions.



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Get Our Top-Notch Man and Van Pimlico at the Lowest Prices on the Market

Our man and van service is the best in and around W1. Furthermore, our excellent services and latest deals that can save you money. Our customer is our priority and so we ensure complete satisfaction. From packing of the goods to moving them to your new property, you can count on us to execute the task in a professional and reliable manner. We help you save time and money, making your relocation process smooth and easy. To take advantage of the best price and deals call Man and Van Pimlico now and ask for a free quote with no obligation to purchase!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Pimlico Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 27 Eccleston Square
Postal code: SW1V 1NZ
City: London
Country: United Kingdom

Latitude: 51.4915620 Longitude: -0.1457400
E-mail:
[email protected]

Web:
Description: For a great man and van removal solution, contact us today. We have the best options and deals in Pimlico SW1. You would receive a free quote.
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